As part of my progression to grumpy old githood, I present what may well be the first in an irregular series of letters of complaints to large, hard-of-hearing organisations. It might not change anything, but it makes me feel better.
Dear RBS,
This is at least the 3rd time in a number of years where I have had to email you to tell you that your policy of white-listing browsers by their user-agents strings is somewhat less than conducive to both my financial interests AND my security. To remind ourselves of when I first encountered this problem. I also emailed you earlier this year on the 10th march, and I think I have suffered this issue on other, unreported occasions.
Paul Jakma's Blog 